Returns & Exchanges
At Cabot Creamery, we stand behind the quality of our award-winning dairy products; however, due to the perishable nature of our cheese and butter, we cannot accept physical returns. If your order arrives damaged or does not meet our freshness standards, please contact us within 14 days for a full refund or replacement.
Inspect Your Delivery
Upon arrival, please immediately check your package for any signs of damage or spoilage, ensuring all temperature-sensitive items are still cool to the touch.
Document the Issue
Take clear photographs of any damaged packaging or product defects as these are required to process your claim with our quality assurance team.
Contact Customer Support
Email our support team with your order number and photos; we will review your request and respond within 2 business days regarding your refund or reshipment.
Product Disposal
Once your claim is submitted, you do not need to ship the items back to us; please dispose of any compromised perishable goods safely according to local guidelines.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing